The Customer Experience Conference for 2021:
April 14th, 2021
Successfully held
The Customer Experience Conference for 2021:
COMMON SENSE
Customer Experience
VIRTUAL CONFERENCE
April 14th, 2021
Successfully held
Common Sense Customer Experience Virtual Conference is 2 roundtable discussions focused on practical solutions to the shifting challenges CX and CS leaders face every day. 30 executives in Customer Experience, Digital Transformation and Customer Support at medium and large enterprises will brainstorm how the rising profile of CX is impacting decisions about automation and AI in 2021.
Collaborative Customer Experience Virtual Conference
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2 roundtable sessions and 2 vendor demos
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30 Attendees
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2 Sponsors
Who Should Apply to Attend?
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VP/Head of Customer Experience/Suport
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VP/Head of Digital Transformation/Innovation
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VP/Head of Marketing
What’s In It For You?
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Collaborative problem solving through conversation with peers
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Superior networking opportunities
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No boring PowerPoint sales pitches
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Key Takeaway Doc for each session shared with each attendee
CONFERENCE SUCCESSFULLY HELD
OUR AGENDA
10 AM – 10:40 AM Central Time
Moderated by
Why CX Programs Struggle to Demonstrate Business Impact
CX is still a poorly-understood function in many companies when it should impact sales, marketing, support, product, operations and more. How are CX leaders expanding the influence of CX to make a cultural change across the enterprise?
10:40 AM – 11:20 AM Central Time
Moderated by
Customer Support and CX can’t survive apart
Inputs from customer support are the lifeblood of effective CX, but many companies still separate support from experience. What are the arguments for and against removing that wall between these 2 functions?
Common Sense Virtual Conferences are NOT webinars! We are careful about who we invite, and only invited guests may attend. The Common Sense Customer Experience Virtual Conference April 2021 is a small group of peers discussing how companies are developing new Customer Experience paradigms for 2021 and beyond. Conversations are lively, thought-provoking, and a great way to get to know other smart people. You’ll also get to know CX vendors in a no-pitch, friendly environment.
OUR SPONSORS
CONFERENCE SUCCESSFULLY HELD
How Do You Qualify to Attend?
- NO KEYNOTES
- NO LECTURES
- NO DEATH BY POWERPOINT
REGISTER TO ATTEND
TALK TO US
This conference was successfully conducted.
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What are Common Sense Conferences?
Common Sense Conferences have always emphasized productive conversations and networking among peers and disruptive new vendors. Our Virtual Conferences offer the same value, without the time commitment and travel.
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