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Common Sense Virtual Roundtable

We discussed how companies are integrating AI into their customer operations to take pressure off CS while improving key CX metrics. The session was moderated by CX automation experts from Pypestream.

Common Sense Virtual Roundtable

An omnichannel customer experience is more than just acknowledging that customers interact with your business in different ways over time… it means listening to all of those interactions.

Common Sense Virtual Roundtable

Our attendees joined Matthew Bragstad, head of Infor’s People Vision & Strategy, to discover ways you can empower your people to connect and collaborate to work smarter and to be their best, most productive selves.

Common Sense Virtual Roundtable

Conversational AI is hot, and your dev team may already be working on building some pilots. But should they? In this roundtable 10 CX and innovation leaders talked through the pros and cons of build vs. buy.

Common Sense Virtual Roundtable

In this session, we talked about recent updates to the HIPAA security rule and what the implications are for providers who don’t yet have a complete, updated inventory of all connected medical devices.

Common Sense Virtual Roundtable

We discussed how companies can turn real-time event streams data into new products and services and even prevent fraud before it occurs. Properly handled, event streams data can connect disparate legacy systems.

Common Sense Virtual Roundtable

Brian Timmons, Khoros & a guest CX practitioner facilitated a discussion based on the classic academic paper by Steve Kerr. He asserts that your business is engaged in a practice that rewards…

Common Sense Virtual Roundtable

Our participants joined this roundtable to learn what global eCommerce companies experienced during the holiday season & how we can prepare for 2021, to address challenges like order verification…

Common Sense Virtual Roundtable

In this roundtable, Ekata shared fresh merchant data gathered in the first month of the year which highlights prioritizing data intelligence to drive better risk decisions throughout the payments ecosystem.

Common Sense Virtual Roundtable

In this session, we discussed how companies are proactively minimizing exposure to the biggest class of software vulnerabilities, providing ample time to apply and test the patch without the fire drill.

Common Sense Virtual Roundtable

We discussed, How to manage and monetize business assets by building/managing secure APIs to endpoints built on top of an app or data & How to build a flexible Orchestration layer across on-premise.

Common Sense Virtual Roundtable

Hear from your peers at companies like DoorDash, T-Mobile, and e.l.f. Cosmetics about how rapidly-changing consumer expectations in 2020 affected their strategies for serving and listening to their customers.

Common Sense Virtual Roundtable

Disruptive digital-only competitors in banking, insurance, retail, and healthcare use slick mobile apps and useful websites to grab market share from established firms. In this virtual roundtable for 10 CX leaders.

Common Sense Virtual Roundtable

In this virtual roundtable we discussed, Machine Learning v Manual Review, the impact of PSD2 SCA and the challenges of opening up to a new market. This is NOT a webinar or any kind of one-way presentation.

Common Sense Virtual Roundtable

Common Sense Product Experience Virtual Conference is a roundtable discussion focused on practical solutions to the product experience challenges brands and retailers face every day…

Common Sense Virtual Roundtable

Common Sense Card Fraud Prevention virtual discussions focused on how issuers, processors and e-commerce firms are leveraging data to predict and prevent credit card fraud.

Common Sense Virtual Roundtable

30 executives in Customer Experience, Digital Transformation and Customer Support at medium and large enterprises will brainstorm how the rising profile of CX is impacting decisions about automation and AI in 2021.

Common Sense Virtual Roundtable

Common Sense AI Financial Services Virtual Conference is 2 roundtable discussions focused on practical solutions to challenges digital transformation leaders at financial services firms face daily.

Common Sense Virtual Roundtable

CX is still a poorly-understood function in many companies when it should impact sales, operations, and more. How are CX leaders expanding the influence of CX to make a cultural change across the enterprise?

Common Sense Virtual Roundtable

CX is still a poorly understood function in many companies when it should impact sales, operations, and more. How are CX leaders expanding the influence of CX to make a cultural change across the enterprise?

Common Sense Virtual Roundtable

Merchants, acquirers, and issuers are so focused on preventing fraud that they tend to lose track of a much bigger issue – declining good customers. This ‘False Positives’ problem costs billions of euros every year…

Common Sense Virtual Roundtable

Many organizations continue to struggle with supply chain visibility and traceability, exacerbated when they must contend with internal data trapped in functional siloes, and a lack of transparency with partners.

Common Sense Virtual Roundtable

Business models rapidly changing through e-commerce, omnichannel, curbside pickup, 3D printing, and more, a need for greater visibility into individual warehouses, as well as across the distribution network is key.

Common Sense Virtual Roundtable

CS AI Financial Services APAC Virtual Conference is a roundtable discussion focused on practical solutions to challenges digital transformation leaders at financial services firms face daily.