Informatica – Accelerating & Operationalizing DevOps
Common Sense Virtual Roundtable
In this session, we discussed DevOps best practices and governance frameworks as part of an enterprise data management strategy. DevOps is a set of practices that combines software development.
Ekata – The Elephant in the Room: Stopping eCommerce Fraud Doesn’t Cut It In 2021
Common Sense Virtual Roundtable
Ecommerce companies are expected to also provide a low-friction customer transaction experience as well. Balancing these two things in the face of rising fraud attacks? It’s quite the challenge.
Akamai – Digital Banking and Third Party Technology Risk
Common Sense Virtual Roundtable
This session touched upon various aspects of third party technology risk management from regulations to actual threats being seen in the wild, with a focus on recommendations for successful defensive strategies.
Ekata – Ecommerce – Cross Border Risk & Mitigation
Common Sense Virtual Roundtable
In this session, we took a deep dive on how retailers are managing increased online demand while mitigating the risk for online fraud. What are some nuances that you see as far as fraud is concerned for each region?
Pypestream – How digital CX drives incremental revenue
Common Sense Virtual Roundtable
In this session, we discussed how companies are creating digital experiences that solve customer challenges and drive more sales. CX experts from Pypestream led this conversation about what works, what doesn’t, and why.
Talend – Addressing PDPA 2021 Compliance: Is Your Organisation Data-Ready?
Common Sense Virtual Roundtable
ในเร็วๆนี้ ภาคธุรกิจต่างๆในประเทศไทยจะต้องปฏิบัติตามพระราชบัญญัติคุ้มครองข้อมูลส่วนบุคคลโดยสมบูรณ์ องค์กรของคุณเตรียมพร้อมสำหรับการเปลี่ยนแปลงและกฎข้อบังคับในอนาคตที่จะต้องปฏิบัติตามแล้วหรือยัง
OpenInvest – Why ESG ROI Keeps Improving
Common Sense Virtual Roundtable
As more companies build powerful AI models & integrate timely, the ROI sacrifices we assumed are evaporating. The session, moderated by OpenInvest, laid out the underlying drivers of improving ESG investment performance.
Talend – Balancing Control and Autonomy for a Successful Data Strategy
Common Sense Virtual Roundtable
According to Gartner, by 2023, data literacy will become an explicit & necessary driver of business value, demonstrated by the formal inclusion of data literacy in over 80% of data, analytics & change management programs.
PureStorage – How STaaS can create a Leaner, more Agile Enterprise
Common Sense Virtual Roundtable
In this virtual roundtable, we discussed how companies are evaluating storage as a service (STaaS) to move beyond the bandwidth and processing limitations of existing, siloed data storage.
Ekata – Setting the New Standard in Merchant Onboarding Following a Global Pandemic
Common Sense Virtual Roundtable
Ekata moderated this roundtable, where we discussed the market trends challenging the status quo of merchant onboarding & the pain points of current methods used for merchant onboarding.
CyberMDX – The Next Normal: Medical Device Proliferation with Joey Johnson, CISO of Premise Health
Common Sense Virtual Roundtable
The 2020 pandemic accelerated digital transformation for all sectors – but none more acutely than healthcare. Security leaders and teams were thrust into rapidly changing infrastructures.
Infor – Empowering your People to be their Best, Most-productive selves
Common Sense Virtual Roundtable
Matthew Bragstad, Infor’s People Vision & Strategy, led this discussion about ways you can empower your people to connect & collaborate to work smarter & this is NOT a webinar or any kind of one-way presentation.
Khoros – NPS, Sentiment, and VoC Analysis: Why You Need All Three
Common Sense Virtual Roundtable
Here we discussed why the third leg of the stool – unstructured, conversational data from across communication channels – is required to understand root cause and generate actionable insights you can count on.
Ekata – Preventing eCommerce Customer Insult and Lost CLTV
Common Sense Virtual Roundtable
The modern consumer wants both speed and security. From opening an account to making their first transaction to having their digital or physical good delivered to them, expectations are high.
PureStorage – The Business Value of ‘As a Service’ for Storage Environments
Common Sense Virtual Roundtable
Legacy infrastructure is the root cause of IT complexity, inefficiency & spiralling costs that stands in the way of organisational objectives to digitally transform & Value of the “as-a-Service” consumption model for storage.
Khoros – Why CX Programs Struggle to Demonstrate Business Impact
Common Sense Virtual Roundtable
In this session, we discussed data siloes, survey fatigue, and how to create a unified view of their customers to drive better collaboration internally and deliver on the promise of customer data.
OpenInvest – Values Based Investing for All Your Clients
Common Sense Virtual Roundtable
In this roundtable, RIAs discussed how they are engaging clients with ESG across the social and political spectrum. This session was moderated by values based investing pioneers OpenInvest.
Pypestream – Leveraging conversational AI to engage post sale
Common Sense Virtual Roundtable
In this roundtable session, we discussed how companies are engaging customers post sale to create enduring brand loyalty with genuine personalization. What tactics and channels are most effective?
Philips & CyberMDX: Operational Intelligence for Connected Medical Devices
Common Sense Virtual Roundtable
In this session, we discussed how Operational Intelligence is being applied at providers across North America to track, assess and protect tens of thousands of connected devices per hospital.
Ekata – PSD2 SCA: Industry Insights around Exemptions
Common Sense Virtual Roundtable
We discussed how the SCA story has moved on since the December 31st deadline, and what observations are being seen by the payments ecosystem so far in regards to exemptions and authentication.
Ekata – Optimizing Risk Models to Balance Fraud Prevention and Customer Experience
Common Sense Virtual Roundtable
Our attendees joined this roundtable of industry product experts to gain insights into third-party data implementation and other best practices to solve their identity verification challenges.
LivePerson – How Customer Care is Driving Revenue with Messaging Channels
Common Sense Virtual Roundtable
In this session, we covered how leading brands across every industry – HSBC, The Home Depot, and Delta Airlines and more – are leveraging messaging and AI to reimagine the way they connect with their customers.
2021 Customer Expectations Report by Gladly
Common Sense Research Q&A
We discussed how do customers prefer to interact with customer service reps while shopping online with a brand? & What channels do customers prefer when shopping online with a brand?
Technisys – How Are Banks Preparing for Digital Disruption?
Common Sense Research Q&A
We’re living in times of fast, dramatic change for banks. Customers now have expectations of “Uber-like” access to products and services, but it’s tough for banks to be as agile as upstart Fintech competitors.