New Relic – Why Customer Experience is a Direct Reflection of the Developer Experience
Common Sense Virtual Roundtable
How do you measure your customer experience? Is it through response time? Number of errors? Time to resolution? The digital customer experience is everything that your customers experience via software.
Gemini Advisory – Best Practices for Breach Identification
Common Sense Virtual Roundtable
In this Virtual Roundtable session, our participants discussed how banks are expanding their toolboxes to take more proactive measures to prevent fraud before it occurs.
Influitive – Customer Advocate-Driven Innovation
Common Sense Virtual Roundtable
In this Virtual Roundtable session, our participants discussed how companies are building more efficient product feedback and innovation programs using customer advocacy.
Cadient Talent – Helping Your Local Managers Hire Better
Common Sense Virtual Roundtable
Should “cost of doing business” be largely accepted? In this session, we explored how companies are re-imagining their hourly talent acquisition processes to hire better employees who will stay longer.
Ekata – More Sales, Less Fraud for the 2021 Holiday Season
Common Sense Virtual Roundtable
In this Virtual Roundtable session, our participants joined Anthony Mannino, Director of Partnerships, EMEA as he discussed how to prepare for holiday season fraud? And the growing fraud trends in eCommerce.
New Relic – How Observability Drives Faster, More Effective Digital Transformations
Common Sense Virtual Roundtable
How do you transform your business digitally if you don’t have a clear, unified view of your stack; accelerate time-to-market and rapidly scale without compromising uptime and performance of your complex environments?
Denodo – Succeeding in Self-Service Analytics with a Governed Data Marketplace
Common Sense Virtual Roundtable
During this virtual roundtable, we discussed how a Data Marketplace, built on top of a Data Virtualization platform, can provide the trust and governance that is needed for these self-service initiatives to succeed.
Intel – The Next Generation of Digital Signage Opportunity
Common Sense Virtual Roundtable
In this Virtual Roundtable session, we discussed how OOH advertising companies are taking advantage of this massive opportunity by leveraging Intel’s interactive, AI-driven display tech.
Yellowbrick – Delivering on the Data Lake Promise
Common Sense Virtual Roundtable
In this Virtual Roundtable session, our participants discussed how enterprises are addressing the 3 key obstacles to delivering on the data lake promise: People, Process, and Technology.
Solace – Event-Driven Architecture for an Event-Centric Digital Business Strategy
Common Sense Virtual Roundtable
In this Virtual Roundtable, we covered what you need to adopt and leverage event-driven architecture at scale and Data Mesh meets Event Mesh for real time streaming and business insights.
Yellowbrick – The Case for Data Warehouse Modernization
Common Sense Virtual Roundtable
In this Virtual Roundtable session, we discussed how enterprises are tackling the 4 biggest challenges of legacy data warehouses: Inability to scale, Rising expenses, Resource scarcity and Deployment inflexibility.
Influitive – How does Customer Advocacy Drive Revenue Growth and Value?
Common Sense Virtual Roundtable
Customer marketing yields evergreen, authentic content marketing that outperforms traditional marketing. Credibility from customer advocates is far superior to your own advertising.
Infor – Empower your People to Succeed in the New World of Work
Common Sense Virtual Roundtable
Our participants gained insight into how technology is helping companies empower their people to be innovative, flexible, and productive – no matter their physical location or the industry they serve.
Epsilon- Are You Ready for the Death of Cookies?
Common Sense Virtual Roundtable
Are digital marketers in APAC ready to drive the shift to new targeting strategies, or will they just wait until global cookie-less solutions become the de-facto standard whether or not they meet local market needs?
Pypestream – 9 Steps to Automating Customer Care
Common Sense Virtual Roundtable
The customer care automation experts at Pypestream have developed a 9-step automation framework after building dozens of automation projects in Fortune 1000 companies.
Gemini Advisory – Implications of 3DSecure v2.0 for US Issuers and Processors
Common Sense Virtual Roundtable
In this Virtual Roundtable session, we discussed the impact on your dealings with US merchants as adoption of the standard becomes commonplace and what new challenges are you facing as you shift focus?
Epsilon – Getting More Value from Your CDP
Common Sense Virtual Roundtable
We discussed different ways companies are overcoming the various data management challenges to getting the most from their CDP investments. The session featured CDP and 1st-party data experts from Epsilon.
Cadient Talent – Preventing Hiring Bias with AI
Common Sense Virtual Roundtable
In this session, we discussed how companies are ramping up talent acquisition programs that exclude bias by design? What is the role of HR and DE&I professionals in shaping these new approaches?
Citrix – Accelerating the New Business-as-usual with Zero Trust Approach
Common Sense Virtual Roundtable
In this Virtual Roundtable session, we discussed how to create a next-generation workplace for enhanced enterprise collaboration, better employee experience and improved service delivery.
Technisys – Deliver Exceptional Customer Experience with Customizable Banking
Common Sense Virtual Roundtable
In this Virtual Roundtable, we discussed how forward-leaning banks are capitalizing on their greatest asset – customer data – to deliver meaningful recommendations to customers consistently.
Menlo Security – Securing the remote workforce
Common Sense Virtual Roundtable
In this Virtual Roundtable session, Dato’ Dr. Amir shared insights on the cyber threat landscape in Malaysia, including the government’s approaches to secure remote workforce.
Pypestream – The Data Behind Conversational AI – Build or Buy
Common Sense Virtual Roundtable
In this Virtual Roundtable session, our participants discussed what data has Pypestream found to make the build vs. buy decision in working with multiple Fortune 500 companies?
BuyerForesight – Moving beyond VoC to VoB – APAC
Common Sense Virtual Roundtable
Voice of the Customer feedback is actually critical, but you also need to learn from buyers who SHOULD be your customers (Voice of the Buyer). How do they buy? What do they care about?
Cadient Talent – The Real Cost of Employee Turnover
Common Sense Virtual Roundtable
In this Virtual Roundtable session, we discussed the often mismatched expectations between corporate HR and store managers and how that can impact customer experience, costs, and employee morale.