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GBG – Virtual Wine Tasting and Scaling Remote Fraud Management Through Cloud

Common Sense Network & Learn

This unique Network and Learn event began with an interactive discussion with other bank executives and fraud prevention experts from GBG, followed by a virtual wine tasting of select French wines led by a master sommelier.

Observe.AI – 3 Strategies for Driving Growth Through Your Contact Center

Common Sense Network & Learn

In this session, the leadership roundtable focused on key ways innovation fuels growth and the role that speech intelligence plays to provide better customer experiences, quality management and agent coaching.

PayPal – Virtual Wine Tasting and Merchant Strategy (Hong Kong)

Common Sense Network & Learn

In this virtual network and learn event, our participants learned about commerce strategies from PayPal and from a small group of invited business leaders based in Hong Kong.

Gemini Advisory – Defining Card Re-Issue And Protections Policies

Common Sense Virtual Roundtable

In this virtual roundtable session, our participants discussed what inputs factor in the risk assessment? (KYC rules,charge activity patterns, known CPP/data breaches, dark web activity, etc.)

Yellowbrick – Build a Modern Cloud Data Warehouse

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed how enterprises with cloud data warehouses are dealing with common challenges like Inconsistent control panes for on-premises and cloud versions.

SAP – ESG & the Importance of Digitalisation in Real Estate Industry

Common Sense Virtual Roundtable

In this Virtual Roundtable session, our participants and real estate leaders discussed their biggest challenges and how they are working to build a profitable and sustainable path forward.

Influitive – How does Advocacy Support Customer Onboarding and CS Teams?

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed ways companies are structuring customer onboarding journeys to create a community of advocates for your brand inside your customers’ walls.

Cadient Talent – The Real Cost of Employee Turnover

Common Sense Virtual Roundtable

In this virtual roundtable session, our participants discussed new strategies companies are using to help their stores hire employees who will perform best and stay the longest.

PayPal – Virtual Wine Tasting and Merchant Strategy (Singapore)

Common Sense Network & Learn

In this virtual Network and Learn event, our participants learned about commerce strategies from PayPal and from a small group of invited business leaders based out of Singapore.

Ekata – PSD2 & Beyond: From Imagining the Future to Filling in the Gaps

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we shared the latest European acquirer research Ekata conducted in partnership with Allyiz: perceptions of PSD2 progress across the payment value chain.

Validity – Get Serious About Email Trust (Before it’s too Late)

Common Sense Virtual Roundtable

We discussed how email marketers are making fundamental changes to how they onboard opt-in recipients, maximize deliverability and stay on the right side of ever-evolving global privacy regulations.

Solace – Real-Time Business needs Event-Driven Architecture for Digital Transformation

Common Sense Virtual Roundtable

During this virtual roundtable session, we discussed how to overcome the legacy architecture that was not designed for events and the challenges of distributed environments.

Darwinbox – Winning The Race for Talent: The EX Perspective

Common Sense Virtual Roundtable

In this roundtable session, we discussed how HR leaders in ASEAN are creating great employee experiences for their dispersed and distributed workforce (by leveraging technology)?

Personio – Automating HR to Unlock Productivity

Common Sense Virtual Roundtable

In this session led by a subject matter expert from Personio, 10 invited HR leaders from smaller companies gathered to discuss how they are dealing with these challenges, what has worked for them, and what has failed.

Epsilon – Don’t Make These CDP Mistakes

Common Sense Virtual Roundtable

In this session, we discussed how companies are succeeding with CDP by laying a data identity foundation first. We delve into the specifics of identity strategy, how to get started and pitfalls to avoid.

Ada – Harmonizing CX Across the Entire Customer Journey in FinTech

Common Sense Virtual Roundtable

Holistic CX relies on your brand’s ability to optimize the conversion funnel, from marketing, to support, to sales. You need a tool that can capture and contextualize customer data quickly into proactive brand interactions.

Solvemate – Chatbots that Help Your Agents (and Your Brand)

Common Sense Virtual Roundtable

These are some of the questions we discussed with a small group of CX and Customer Support leaders. This virtual roundtable discussion was moderated by Solvemate CEO, Erik Pfannmöller.

Gemini Advisory – Quantifying the Reputation Costs of Card Fraud

Common Sense Virtual Roundtable

PYMNTS recently reported that 65% of e-commerce shoppers are likely to “terminate their relationships with merchants after experiencing even a single instance of data theft or payment fraud.”

Philips & CyberMDX: Medical Device as a Vector

Common Sense Virtual Roundtable

In this session, we discussed about how, with the continued cyber-attacks targeting healthcare, the availability of medical devices continues to be disrupted, preventing the delivery of care to patients.

Crate.io – How to Implement a Winning Data Strategy

Common Sense Virtual Roundtable

In this Virtual Rountable session, we discussed how CrateDB, the operational database, can help not only in collecting data from your smart devices but also in extracting useful insights, at scale.

Pypestream – 9 Steps to Automating Customer Care

Common Sense Virtual Roundtable

95% of all customer interactions will be powered by AI by 2025; If you’re currently working on a customer care automation initiative, this roundtable will help ensure you succeed.

Ekata – Preparing against eCommerce Fraud in the Holiday Season

Common Sense Virtual Roundtable

In this session, we discussed, how can companies identify good customers and reduce friction without adding new security layers? And how can leaders adapt their fraud strategies to better prepare for such a season?

Cybereason – Towards a Future-Proof Security Stack

Common Sense Virtual Roundtable

How organizations are approaching security resilience for 2021 and beyond. Our collective goal is to reverse the advantage in cyber conflict enjoyed by attackers and to give defenders an asymmetric edge.

Technisys – Open Banking: How Tech is Redefining Our Digital Future

Common Sense Virtual Roundtable

In this Virtual Roundtable session, our participants discussed if standards such as PSD2, ISO20022, UK open banking, and BIAN cover all that you need to embrace open banking?