Common Sense Virtual Roundtable:

The New Normal in Healthcare Security

December 15th, Successfully held

Presented by

Here’s what we discussed:

With an average of 30,000 connected assets, the IT environment of a hospital is extremely complex. Managing such a dynamic environment presents operational and security challenges. With resources already stretched thin, hospitals must quickly address the dramatic rise in attempted cyber-attacks that has been occurring since the COVID-19 outbreak began.

In this roundtable, we discussed how to gain visibility into all of your organization’s connected devices, the potential threat from bad actors, and what steps you can take to ensure the safety of your patients and your healthcare workers.

Moderated by

Rich DeFabritus

Sr. Director, Product Marketing at CyberMDX

Here is what we learned:

COVID-19 has ushered in a new era of cybersecurity. Even with the COVID vaccine now available and there could be a light at the end of the tunnel, cyberattacks will continue to be prevalent in the healthcare industry. The biggest cybersecurity challenge is ransomware.

Here are some of the key talking points from the panelists:

Having your data stolen is a bad day but having patient care disrupted is worse.

With the influx of patients during the pandemic, new devices and endpoints have been added to the network. However, not every hospital or medical center has the time, resources, or knowledge in place to take the steps needed to block these devices from vulnerabilities.

Remote workers are using their own devices to access these networks, and that can’t be controlled or mitigated. If the workers were in-house it could be done more judiciously. Also, as people became remote workers, a number of additional cloud systems on the network came into scope. They may have not necessarily been unapproved cloud systems, but the proper protocol may not have been taken to keep the network secure.

When working with its clients, CyberMDXhas discovered vulnerabilities in its networks. For example, one client had its MRI machine set up with default credentials. In other cases, they have found that patient care devices were set up on the public wi-fi and not behind a secured firewall. Additionally, devices like tablets and smart speakers were being used to assist patients during the COVID pandemic and created a potential risk to the networks.

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About CyberMDX

CyberMDX mission is to enable healthcare delivery organizations to do what they need to do – which is to provide quality care. And they do that by securing and protecting the systems and devices they rely on every day to treat illnesses and save lives.

CyberMDX solution is cloud-based. Its called CyberMDX Healthcare Security Suite. It basically identifies, categorizes, and protects connected medical devices, ultimately to help our customers ensure patient safety, data privacy and compliance.

CyberMDX have a dedicated research team that works to both alert the broad community to vulnerabilities they find (e.g. CISA, FDA, MITRE, etc.) and provide their customers insights and Intel based on those findings.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.