The Role of Customer Experience in
Presented by
Networking Dinner in Palo Alto
December 11th, 2024 | 06:00 PM - 09:00 PM PT
Here’s what we’ll discuss:
Customer experience (CX) has become the new battleground for brand differentiation. In a world where consumers have endless choices, brands that prioritize exceptional CX stand out, fostering loyalty and trust.
Today, companies are increasingly recognizing that positive experiences go beyond transactions—they build emotional connections that resonate with customers. They have realized that it’s not all about enhancing customer journeys that focuses just on clicks, and conversions, rather a radical shift towards fostering satisfaction, loyalty and retention.
Join us on December 11, 2024 in Palo Alto, where we dive deep into this topic with CX leaders from the technology industry. We will explore the evolving dynamics of delivering meaningful CX, how an effective CX augments the brand, what tactics and technologies companies adopt to deliver compelling CX, and what are their biggest concerns moving into 2025.
AGENDA
6:00 PM – 6:15 PM
Welcome
6:15 PM – 7:00 PM
Roundtable Discussion
7:00 PM – 8:30 PM
Dinner
8:30 PM – 8:50 PM
Networking
8:50 PM – 9:00 PM
Closing
This is an executive peer group meet for 10-12 senior leaders. We use a conversational, story-telling approach that works best when everyone participates.
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.