Successfully held on 10th September 2024
Presented by
Reimagine AI.
Redefine experiences.
The Freshworks Experience
at Grand Hyatt,
Kuala Lumpur
Successfully held on 10th September 2024
Presented by
AI is now essential to staying ahead of rising customer and employee expectations. Join us in Kuala Lumpur at The Freshworks Experience Event to uncover innovative ways you can use AI to deliver exceptional customer and employee experiences.
Reasons you should have attended:
- Education: Discover AI strategies from industry pioneers
Meet partners and practitioners at the forefront of AI. Hear them share their unique experiences in navigating AI for service and support, providing proven strategies and practical knowledge for your own AI initiatives.
- Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams uncover winning trends, get ahead of issues, and make better data-driven decisions across your company.
- Connection: Meet with leaders in town
Engage with customer service and IT leaders, and gain exclusive access to Freshworks’ executive team. Don’t miss this chance to network, forge new connections, and gain valuable insights to propel your career and organization forward.
AGENDA
15:00
Registration
15:30
Welcome Note: Unveiling the Event
15:40
Keynote
Elevating Employee and Customer Experience with Gen AI
16:10
Panel Discussion
The New Standard—AI-powered Experiences Driving Productivity and Efficiency
17:00
Refreshment Break
17:15
Exclusive Breakout Sessions
CUSTOMER EXPERIENCE
17:15 – 17:45
Customer Spotlight: Customer Journey with Freshworks
17:45 – 18:00
Business Transformation with AI – AI Roadmap, Adoption, Direction
18:00 – 18:20
Solution Showcase
18:20 – 18:30
Closing Notes
EMPLOYEE EXPERIENCE
17:15 – 17:45
Customer Spotlight: Customer Journey with Freshworks
17:45 – 18:00
Business Transformation with AI – AI Roadmap, Adoption, Direction
18:00 – 18:20
Solution Showcase
18:20 – 18:30
Closing Notes
18:30
Drinks and Networking
Speakers
Satesh Vasu
Head of Customer Service, TIME dotCom Berhad
Grand Hyatt, Kuala Lumpur
Grand Hyatt
12, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.