I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Successfully Held | 26th July 2023
The Value of Identity in Today’s Digital-First World
Networking Dinner
at The St. Regis, Kuala Lumpur
Successfully Held | 26th July 2023
Here’s what we discussed:
In record time, we’ve moved into a different world, a more relentlessly digital world, in ways we couldn’t have expected. As a result, organisations now have on hand a critical task of properly managing a multitude of customer & employee identities, user roles, access points and end devices at scale.
This massive transformation to digital engagement, paired with the remote nature of our working lives, has opened the door for new and more relentless types of attacks, like account takeovers, inappropriate access, and fraud that can lead to costly breaches.
So how can an organisation break through a complex mix of legacy systems, identity silos to achieve a reliable identity model with extensive compliance capability?
In this session, we explored:
- The Modern Customer and Workforce Identity & Access Management (CIAM & WIAM)
- The evolving role of AI & ML in fortifying data and preventing insider threats
- Managing customer identities across different channels and touch-points
- Use Cases for Integration of CIAM & WIAM with existing systems and applications
Dinner at The St. Regis, Kuala Lumpur
The St. Regis,
No 6, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Agenda
18:00 – 18:15
Welcome
18:15 – 19:00
Roundtable Discussion
19:00 – 20:00
Dinner
20:00 – 20:20
Networking
20:20 – 20:30
Closing
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to The St. Regis.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.