Screwfix:
Unlocking Value with
Modern, Digital Commerce
Networking Dinner at The Ivy Market Grill, London

Here’s what we discussed:

Retailers using legacy commerce technology often struggle with various challenges that can hinder their ability to compete effectively in today’s dynamic market. These challenges include the inability to deliver a seamless customer experience, lack of flexibility & scalability, slow time-to-market, high total cost of ownership (TCO) or reduced innovation capacity.

In the roundtable discussion, Scott Fraser, Digital Product Director at Screwfix and MACH Alliance Ambassador, spoke about how modernizing their commerce technology was key in enabling their strategic objectives. Sven van Hegelsom, Customer Value Director at commercetools, also joined the conversation to share insights on how to build the business case to kickstart your journey toward a composable architecture.

Key takeaways:

• Importance of modernizing commerce technology: Understand its crucial role in achieving Screwfix’s strategic objectives and how it can help retailers overcome the challenges associated with legacy, monolith systems.
  
• Delivering seamless customer experiences: Learn how composable architecture can enable retailers to create personalized, omnichannel experiences that drive customer satisfaction, loyalty and growth.
• Building a compelling business case: Gain insights from industry experts on developing a strong business case for adopting a composable architecture, including key considerations, potential benefits, and strategic alignment.

Success stories and incremental replacement: We heard about Screwfix’s incremental journey towards modernizing its commerce technology stack, challenges, and the lessons learned. This real-world example provided valuable insights for retailers looking to embark on a similar journey.