I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
January 25th 2023, 6:00 PM - 8:30 PM PT, Successfully Held
Why Double Click on Your IT Process Automation Capabilities?
Networking Dinner
at Palette, San Francisco
January 25th 2023,
6:00 PM - 8:30 PM PT,
Successfully Held
Presented by
Here’s what we discussed:
IT leaders face increased operational and technology complexity – impeding responsiveness, automation, and innovation.
- In what areas can we advance IT efficiency and cost-saving initiatives across teams and tech stacks?
- How can we eliminate incomplete, outdated, error-prone, and expensive manual workflows across IT domains?
- Where can we enhance intelligence, user experience, and cyber risk mitigation in our hybrid IT and hybrid workplace?
- How can we fund innovation to advance digital transformation initiatives while keeping the light on it?
- How can maturing business process automation capabilities support Autonomous IT initiatives?
In this session, we discussed these challenges with our peers. We also explored Enterprise Technology Management (ETM). How ETM can enable CIOs and the IT organization to automate and optimize key business processes across the technology lifecycle – similar to how other business applications that have helped the CIO’s peers to be more successful in their respective functions, such as CRM (quote to cash), HCM (hire to retire) and ERP (procure to pay).
Joining us was Crowdstory founder and author, Vince Vasquez, who interviewed 14 CIO’s from companies like Coca-Cola, Johnson & Johnson, and Cisco to understand their latest thinking around ETM. Vince has recently published a book on the subject, The Next CIO. Everyone who attened received a signed copy.
Dinner at Palette
Palette
816 Folsom St, San Francisco, CA 94107, United States
Nestled in the SoMa neighborhood of San Francisco, Chef Peter Hemsley’s Palette presents a creative perspective on fish-forward fine dining. Their offerings are centered upon the dynamic relationship between sea and city.
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Agenda
6:00 PM – 6:15 PM
Reception & Welcome with Cocktails
6:16 PM – 7:15 PM
Wine/Cocktail & Conversation
7:16 PM – 8:15 PM
Dinner & Networking
8:16 PM – 8:30 PM
Closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Palette.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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