I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
15th December 2022, 11:30 - 14:00 SGT, Successfully held
How to Generate Revenue From Your Customer Service
Network and Lunch Meet at The Westin, Singapore
15th December 2022,
11:30 - 14:00 SGT, Successfully held
Presented by
Here’s what we discussed:
Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Organizations have grown quickly after the pandemic in part by offering more choices and great CX. How are contact centers winning the competition for loyal customers that lift revenue?
In this session, we discussed how successful companies ensure agents are equipped to deliver a seamless customer experience with a combination of process and tech. We explored real-world examples of how companies are also:
- Creating incremental revenue from upselling/cross-selling loyal customers
- Increasing conversion of new customers
- Reducing customer churn and increasing customer lifetime value
Cocktails at The Westin, Singapore
The Westin, Singapore
12 Marina View Asia Square Tower, #2, Singapore 018961
Perfectly located at Singapore’s Marina Bay, The Westin Singapore is a 5-star luxury hotel set a stone’s throw away from retail, dining, and entertainment. Located downtown in Singapore’s prestigious financial district, The Westin is situated in the vicinity of beautiful Marina Bay. A very short distance from corporate headquarters, retail shops, a variety of restaurants, and casinos with direct access to all that Singapore has to offer.
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Agenda
11:30 – 11:45
Welcome and Registration
11:46 – 12:45
Roundtable Discussion
12:46 – 13:45
Lunch & Networking
13:46 – 14:00
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.
We will follow COVID guidelines mandated by the government and Pan Pacific.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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