I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
27th July, 2022, 18:00 - 20:30 SGT, Successfully held
Rise with Retention; Leveraging Realtime Analytics and Omnichannel Engagement for Better CLV
Networking & Dinner at The Ritz-Carlton, Singapore
27th July, 2022, 18:00 - 20:30 SGT, Successfully held
Here’s what we discussed:
How are best-in-class omnichannel retailers boosting engagement and conversions? Many have told us the key is integrated analytics and engagement tools to create consistent brand experiences across channels.
Presented by
We explored questions like these:
- Can you identify key users based on how recently and frequently they performed an event?
- How can you use segmentation analytics to assess the health of your customer base and prevent churn?
- How do context-specific communications boost conversions and retention?
Dinner at The Ritz-Carlton
The Ritz-Carlton
Marina Bay 7, Raffles Ave, Singapore 039799
At The Ritz-Carlton, Millenia Singapore, the art of luxury comes to life. Set in Marina Bay and close to popular attractions, guests at this 5-star hotel enjoy beautiful accommodations with panoramic city views and décor that includes a 4,200-piece art collection with works from Dale Chihuly, Andy Warhol and other icons.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:15
Wine/Cocktail + Discussion
19:16 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Ritz Carlton, Singapore.
We will follow COVID guidelines mandated by the government and the venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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