I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
10th May, 2022, 18:30 - 21:00 BST, Successfully held
How to Elevate your Customer Experience while Fighting Fraud
Networking & Dinner at The Ivy Temple Row, Birmingham
10th May, 2022, 18:30 - 21:00 BST, Successfully held
Here’s what we discussed:
eCommerce companies are faced with unique challenges in fighting online fraud.
How do you create an excellent online customer experience and allow your fraud team time to review potentially risky orders efficiently?
Presented by
In this roundtable discussion, we met other industry leaders to discuss current challenges, post covid trends, and shared ideas around user experience, and solutions for your industry’s unique circumstances.
Dinner at The Ivy Temple Row
The Ivy Temple Row
67-71 Temple Row, Birmingham B2 5LS, United Kingdom
The Ivy Temple Row brings relaxed, sophisticated all-day dining to the heart of Birmingham, seven days a week. From modern brasserie classics to Asian-inspired cuisine and fantastic vegan and vegetarian dishes, you’ll find something for everyone to love.
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Agenda
18:30 – 18:45
Welcome, Drinks & Appetizers with Networking
18:46 – 19:30
Roundtable Discussion
19:31 – 20:45
Dinner & Networking
20:46 – 21:00
Closing and Conclusion
Participation in this in-person Networking session is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Ivy Temple Row.
We will follow COVID guidelines mandated by the government and the venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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