Common Sense Virtual Roundtable:

Enabling Personalisation at Scale with Voice AI Technology

10th May, 2022, 15:00 – 16:00 Sydney Time, Successfully held

Presented by

Here’s what we discussed:

Against the backdrop of an increasingly digital-first world, organizations are constantly challenged to establish more direct and immediate relationships with their customers.

Voice-based conversations leveraging AI, natural language processing (NLP), and speech-to-text data capture enable new use cases to up-level CX and improve customer satisfaction, while scaling interactions in a digital-first world.

In this session, we discussed how AI can help businesses offer customer support personalisation and empathy at scale.

We explored some conversational AI use cases, how this fits into companies’ current workflows and other considerations companies may have in order to achieve improved customer experiences and reap operational benefits.

Solution Expert

Tom Blackman

Vice President, Head of Global Sales & Success at AI Rudder

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.