I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Here’s what we discussed:
What lessons can we learn from the companies who are succeeding in spite of (and even because of) the massive disruption of the past 2 years?
The primary driver of these success stories is seamless digital customer experiences that encourage loyalty and sales growth. So what steps have these companies taken to continue to delight customers in the middle of fast-changing markets?
In recent conversations we’ve heard a variety of valuable lessons learned:
- Ensure development teams have all the context they need about customer use cases and preference
- Build a culture of transparency and trust with developers and they will reward you by exceeding expectations
- Tough times create ideal conditions for the focused effort to innovate and adapt to new market demands
Presented by
What lessons have the past 2 years showed you about building agile, customer-focused digital experiences? Our participants joined for a private luncheon to discuss with experts from New Relic and peers from a variety of organisations.
Lunch at Zafferano
Zafferano
Ocean Financial Centre, Level 43
10 Collyer Quay, Singapore 049315
Crowning the Ocean Financial Centre, 43 storeys above bustling Collyer Quay in the heart of Singapore’s central business district, Zafferano offers dining with a view and an unforgettable taste of all-round Italian hospitality – beautiful food, impeccable service, enjoyed within a convivial ambience at our alfresco terrace with a view. From handcrafted pasta to main courses served hot off the pan, Zafferano offers some of the best Italian dishes in Singapore.
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Agenda
12:00 PM – 12:10 PM
Reporting & Welcome
12:11 PM – 1:10 PM
Roundtable Discussion
1:11 PM – 2:15 PM
Lunch & Networking
2:16 PM – 2:30 PM
Closing
Solution Experts
Participation in this in-person Networking session is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Zafferano
We will follow COVID guidelines mandated by the government and the venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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