I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Innovation and Underwriting
May 12th, 2022, 6 PM - 8:30 PM ET, Successfully held
Innovation and Underwriting
to Dine Out on Data
At Ai Fiori, NYC
May 12th, 2022
6 PM - 8:30 PM ET, Successfully held
Here’s what we discussed:
The shift in Life Insurance over the last two years has been of a magnitude previously unheard of. The speed at which organisations and solutions had to leapfrog to predominately digital channels and enable self service was almost overnight. And the insurance industry stood up to the challenge, but not without this radical shift in customer expectations placing considerable pressure on critical areas within the business.
Life underwriting is feeling the pressure. The need to significantly improve risk management, innovate and maintain profitability are being met with the customers’ increasing demand for granular, value-based and even integrated products. Creating the perfect storm, the choice for insurers is to either step up, adapt, stay relevant, or fall to the wayside. There will be winners and losers in the race to keep pace with change and the increasingly fickle nature of customers and underwriting will be a point of infection.
Connecting innovation and underwriting teams to build the future of insurance will be a key partnership in how successfully this change and transformation happens. It starts with leverage data as not just the oil in the machine but as the new global currency will be critical. How can you leverage data buried in silos, connective dots for deeper, more meaningful insights and make informed risk-based decisions quicker and with more transparency and accuracy will be one of the critical deciding factors in who wins this race. But it’s not just leveraging the data, it’s transforming that process into a digital first approach. How do you effectively and forever move away from traditional in-person interactions?
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In this session, we covered:
- Customer expectations and the evolving role of underwriting to deliver enhanced transparency in coverage details, on the go access, and speedy transactions
- Innovation as a partner for underwriting teams – how together it’s time to transform the practice
- The role of data and a data-first mindset to deliver new-age, custom-fit solutions
- How AI, predictive analytics and third party data streams will enhance underwriting and drive automation
Dinner at Ai Fiori
Ai Fiori
400 5th Avenue 2nd Level, The Langham NYC, New York City, NY 10018
Ai Fiori, translated to ‘Among the Flowers’ in Italian, showcases the modern interpretations of French and Italian Riviera cuisine. The menu highlights signature hand-made pastas, emphasizes seasonal ingredients, and features traditional regional dishes inspired by land and sea. Ai Fiori has a Grand Award-winning wine list, which boasts over 1000 selections. Ai Fiori received three stars from The New York Times as well as Michelin Star recognition the past several years.
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Agenda
6:00 PM – 6:10 PM
Reception and welcome
6:11 PM – 7:05 PM
Introductions, networking and cocktails
7:06 PM – 8:10 PM
Interactive discussion with dinner
8:11 PM – 8:30 PM
Conclusion and closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Ai Fiori
We will follow COVID guidelines mandated by the government and the venue
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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