Common Sense Virtual Roundtable:

Ecommerce –
Cross Border Risk
& Mitigation

May 25th, 2021, Successfully held

Presented by

Here’s what we discussed:

In this virtual roundtable, we took a deep dive on how retailers are managing increased online demand while mitigating the risk for online fraud. What are some nuances that you see as far as fraud is concerned for each region? What influence has ML had on your manual review teams?

Themes we discussed included:

Best practices for mitigating cross-border risk
How data and machine learning can help fraud teams identify account-related fraud
Looking ahead: Automation and the future of fraud risk management

Moderated by

Anthony Mannino

Director of Account Management, EMEA at Ekata

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.