Common Sense Virtual Roundtable:

The Elephant in the Room: Stopping eCommerce Fraud Doesn’t Cut It In 2021

May 27th, 2021, Successfully held

Presented by

Here’s what we discussed:

COVID force-accelerated digital transformation by years, and eCommerce companies made massive innovations in 2020 to keep up with the surging transaction volumes. Previously, identity verifications controls that simply stopped fraud were enough to meet customer demands; now, eCommerce companies are expected to also provide a low-friction customer transaction experience as well. Balancing these two things in the face of rising fraud attacks? It’s quite the challenge.

In this roundtable, we provided answers for the following questions:

What approaches are companies taking to reliably weed out fraud without insulting good customers?
What are the strategic and financial implications of too-strict fraud prevention measures?

This roundtable discussion was moderated by Jordan Reynolds, VP of Market Strategy, eComm and Marketplaces, at Ekata.

Moderated by

Jordan Reynolds,

VP of Market Strategy, eComm and Marketplaces, at Ekata

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.