Common Sense Virtual Roundtable:

Turn Multi-Channel Reality into an Omnichannel Experience

March 30th & April 6th, 2021, Successfully held

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We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

Presented by

Here’s what we discussed:

An omnichannel customer experience is more than just acknowledging that customers interact with your business in different ways over time… it means listening to all of those interactions, forming a unified view of customers’ relationship with the brand, and ensuring that every customer-facing function has access to that information.

Moderated by

Brian Timmons

Vice President of Sales at Khoros

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

How Topbox + Khoros works:

Topbox sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.