I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
How to Stop Customer Frustration About Patches
February 24th & March 3rd, 2021, Successfully held
Presented by
Here’s what we discussed:
Telling your customer you found a bug creates disruption and hard costs as customers rush to apply the patch before they are attacked. What are the best practices for disclosing, fixing, and patching software vulnerabilities for your customers?
In this invitation-only roundtable session, we discussed how companies are proactively minimizing exposure to the biggest class of software vulnerabilities, providing ample time to apply and test the patch without the fire drill.
February 24th
Moderated by
Participation in these Virtual Roundtables is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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