Zendesk_694x232 (new)

Presents

Harnessing Human-Centric AI
for Best-In-Class CX

Networking Dinner at Shangri-La Singapore

27th February 2025 • 18:00 – 20:30 SGT

Zendesk_694x232

Presents

Harnessing
Human-Centric AI
for Best-In-Class CX

Networking Dinner at
Shangri-La Singapore

27th February 2025
18:00 – 20:30 SGT

WHAT WE WILL DISCUSS

Your customers expect personalized, seamless interactions, and any gaps may be viewed as fatal flaws. The difference between CX leaders and laggards is defined by how effectively organizations leverage AI to enhance—not replace—human connection. Join Zendesk for an exclusive executive roundtable dinner in Singapore to explore insights from the 2025 CX Trends Report, including how AI copilots, Voice AI, and personalized services are shaping the future of customer engagement.

This roundtable will foster discussions on:

  • Building trust and loyalty through empathetic, human-like AI interactions.
  • Elevating customer service with autonomous support while preserving meaningful human touchpoints.
  • Strategies for integrating AI solutions to create frictionless, assistant-led customer journeys.

Bring your challenges and success stories to this roundtable networking dinner to uncover actionable strategies for staying ahead of rising customer expectations and achieving a new level of operational efficiency. Be part of the conversation that will redefine CX leadership and drive transformative outcomes for your organization

AGENDA

18:00 – 18:15

Welcome

18:15 – 19:00

Roundtable Discussion

19:00 – 20:00

Dinner

20:00 – 20:20

Networking

20:20 – 20:30

Closing

VENUE

Shangri-La Singapore

22 Orange Grove Road, Singapore 258350

REGISTER TO ATTEND

This is an executive peer group meet for 10-12 senior leaders. We use a conversational, story-telling approach that works best when everyone participates.

Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.

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