The Philippines is experiencing a demographic shift, with a high concentration of young, tech-savvy consumers who have elevated expectations for personalized and seamless experiences.
As e-commerce continues to grow, businesses must adapt to an omnichannel world and differentiate themselves in a saturated market. Technology adoption is no longer a plus but a necessity for businesses to stay ahead of the curve.
The IgniteCX Leadership Summit promises to bring together CX Leaders in an exclusive and intimate setting to explore challenges and opportunities in navigating next-generation customer experience.
KEY THEMES
Leveraging AI and Automation
How to harness the power of AI to enhance customer interactions and streamline operations
Personalization at Scale
Strategies for delivering tailored experiences to a diverse customer base
Omnichannel Excellence
Integrating various channels to create a seamless customer journey
Building Brand Loyalty in a Competitive Market
Strategies to foster customer loyalty and advocacy
The Future of Work in CX
Adapting to the changing workforce and emerging technologies
KEY BENEFITS
Participation in the Summit is by invitation only, so you are guaranteed to meet decision-makers and CX Leaders like yourself.
Hear from our expert speakers and thought leaders from within the country and internationally, bringing with them real-world case studies and practical knowledge.
Our unique format allows every attendee to get immersed in conversations and guarantees high-level interaction throughout the day.
Meet our CX Technology Partners of your choice in a 1-1 or group setting to learn new innovations shaping customer experience.
Agenda
08:30 – 09:30
Registration & Refreshments
09:30 – 09:45
Welcome and BuyerForesight™ Introduction
09:45 – 10:15
CX Technology Partners Spotlight
Identifying and collaborating with the right technology partner is so crucial in the face of digital transformations and a competitive market. It may be just that missing piece of the puzzle in turning your CX strategy from good to great! In this brief session, we highlight our solution partners who are driving CX transformation across industries.
10:15 – 10:30
Icebreaker – Live Poll
10:30 – 10:50
Keynote Address
What’s Keeping CX Leaders Awake at Night?
The consumer market in the Philippines is ripe with robust economic growth, increasing consumer spending, and a high concentration of internet-savvy population. However, businesses face greater competition in a saturated market and to truly rise above, means CX Leaders have to keep evolving and improvizing. Being able to decode the future consumer and integrating that into business strategies is what will determine who stands out from the crowd.
10:50 – 11:20
Fireside Chat
Going Beyond Hype – From AI Disruption to CX Transformation
Brands in the Philippines are among the slowest globally to have integrated AI to enhance CX efforts but are expecting to be the fastest adopters in the next 12 months. In this session, we discuss the reality of AI adoption in the domestic market and debate to what extent it will make inroads in CX strategies.
11:20 – 11:50
Networking Break & Peer Connect Sessions
11:50 – 12:20
Panel Discussion
Hear from our panel of technology partners and thought leaders on everything AI. Select two-panel discussions to attend and have your questions ready for a designated Q&A session.
TRACK 1
Loyalty = Profitability: Top-Level Strategies for Customer Retention
Business leaders know that retaining customers is more cost-effective than acquiring new ones, but not many organizations have been able to nail the right customer loyalty program. Engage with our panel speakers on best practices and success stories.
TRACK 2
Effectively Using Data-Driven Insights to Connect with Customers at Every Touchpoint
Data analytics is no longer novel, so why are so many organizations still struggling to get the most out of their investment? The session will delve into how CX leaders can effectively use data to segment customer profiles, apply hyper-personalized content, and engage across offline and online channels.
12:20 – 12:50
Panel Discussion
TRACK 1
Feedback is a Gift – Developing a Pragmatic Feedback Funnel to Elevate CX and Measure Customer Satisfaction
TRACK 2
Chatbots vs Human Touch – How Are CX Leaders Able to Infuse them Better In Delivering Top-Notch Customer Service
12:50 – 14:20
Lunch Break & Scheduled 1-1 Meetings
14:20 – 15:50
Thought Leadership Masterclass
MASTERCLASS 1
How to Turn Customer Service from a Transactional to Transformative Experience
MASTERCLASS 2
How to Drive Cross-Generational Marketing for Maximum Impact
MASTERCLASS 3
How to Master The Art of Being Everywhere -and Doing it Consistently
MASTERCLASS 4
How to Lead Change Management Initiatives in your Organization to Drive AI-Centric Functions in CX
15:50 – 16:20
Lunch Break & Scheduled 1-1 Meetings
16:20 – 17:00
Expert-Led Circles
We will continue discussions outside the room in an informal setting. Choose between our technology partners-led focus groups. There will be one rotation at 20-minute intervals.
Leveraging AI and Automation for Enhanced Customer Support
Personalising the Customer Journey with Data-Driven Insights
Capitalizing on Emerging Trends such as AR and VR in your Customer Engagement Strategy
The Power of Conversational AI in Customer Engagement
Building Customer Trust with Data Privacy & Transparency
The Future of Customer Communication: An Omni-Channel Approach
Empowering Customers with Self-Service Capabilities
The Role of CX Consulting in Driving Business Success
17:00 – 19:00
Networking Cocktails and Canapes Reception
Who Will You Meet
The summit is designed for Chiefs, Heads, and Directors/VPs of the following functions
Customer Experience
Branding & Marketing
Customer Success
Customer Service
Innovation/ Transformation
Omnichannel Strategy
Customer Data & Analytics
REGISTRATION
Participation in the Summit is by invitation only and limited to up to 150 attendees to ensure an optimal and exclusive experience for our attendees. All registrations will be reviewed and are subject to approval.
Standard Pass
USD 899 USD 699
- Access to All Sessions and Networking Receptions.
- Save USD200 by registering before 28th Feb 2025