Presents
WHAT WE WILL DISCUSS
Join us for an exclusive roundtable dinner for CX leaders in the health care and public service sectors in Singapore. Relax and learn from industry experts and peers as we address the unique challenges facing healthcare and public services today, focusing on the transformative role of contact centres and the latest AI & Digital advancements to set a new bar for customer experience in Singapore.
Our featured expert from Cisco Webex will be Jamie Romanin, a top influencer in the contact centre industry. This festive roundtable will include a guided wine tasting and dinner.
Through interactive discussions, we will discuss how AI can be harnessed to:
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- Deliver smarter, richer interactions across the customer journey
- Enable digital interactions to enhance proactive communication & self-service
- Achieve the right balance of assisted & unassisted support to improve customer experience
- Enhance efficiency for agents, manage agent wellness, and avoid agent burnout
- Create personalised voice & digital customer experiences that can drive business growth
Join us for practical guidance on optimising your customer experience strategy using AI & Digital platforms.
AGENDA
18:00 – 18:15
Registration
18:15 – 18:30
Welcome & Participant Intro
18:30 – 19:05
Presentation by Cisco
19:10 – 19:40
Guided Wine tasting by an expert
19:40 – 20:45
Interactive discussion + Dinner
20:45 – 21:00
